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How to Contact Us (U.S. Customers Only)

 

Sales & Customer Support 

Infusion & Nutrition, Surgical Tools, and Pharmaceuticals

Visit the My Baxter eServices Portal
Phone: 1-888-229-0001
Email: [email protected]

Surgical Equipment & Technologies

Allen Medical, Trumpf Medical
Phone: 1-800-433-5774
Fax: 1-812-934-8189
Email: [email protected]

Beds & Mobility Equipment

Beds, Surfaces, Lifts, Stretchers, and Furniture
Contact our Sales Team
Phone: 1-800-445-3730
Fax: 1-812-934-8189
Email: [email protected]

Diagnostics & Examination

Physical Exam & Diagnostics, Patient Monitoring, Cardiac Care Solutions, and Veterinary
Contact our Sales Team
Phone: 1-800-535-6663, Option 1
Orders Email: [email protected]
Shipping/General Questions Email: [email protected]

Respiratory Therapy & Devices

Respiratory Acute Care
Phone: 1-800-426-4224
Email: [email protected]
 
Respiratory Home Care
Phone: 1-800-426-4224
Email: [email protected]

Care Collaboration & Communications

Nurse Call, Voalte, and Excel Medical
Phone: 1-800-445-3730
Email: [email protected]

 

 

Rental Support 

Beds & Mobility Equipment

Beds, Surfaces, Lifts, Wheelchairs, Walkers, and Furniture
Phone: 1-800-638-2546
Website: rental.hillrom.com
Email: [email protected]
Web Support Email: [email protected]

 

Parts, Service & Technical Support 

Infusion & Nutrition and Pharmaceuticals

Infusion Pump Systems - Sigma, Spectrum, NovumIQ
Phone: 1-800-THE-PUMP, 1-800-843-7867
Email: [email protected]
 
EXACTAMIX, Abacus, REPEATER Pump & Related Products
Phone: 1-800-678-2292
Email: [email protected]
 
DoseEdge
Phone: 1-866-448-2529
Email: [email protected]

Surgical Equipment & Technologies

Allen Medical, Trumpf Medical
Phone: 1-800-433-5774
Allen Medical Email: [email protected]
Trumpf Medical Email: [email protected]

Beds & Mobility Equipment

Beds, Surfaces, Lifts, Stretchers, and Furniture
Phone: 1-800-445-3720
Service Email: [email protected]
Parts Email: [email protected]

Diagnostics & Examination

Patient Monitoring, Connected Products, Cardiac Care Solutions
Phone: 1-800-535-6663, Option 2
Email: [email protected]
 
Physical Exam Tools & Devices
Phone: 1-800-535-6663, Option 2
Email: [email protected]
 
Cardiology - Mortara and Burdick
Phone: 1-800-535-6663, Option 2
Email: [email protected]

Respiratory Therapy & Devices

Respiratory Acute Care
Phone: 1-800-426-4224
Email: [email protected]
 
Respiratory Home Care
Phone: 1-800-426-4224
Email: [email protected]

Care Collaboration & Communications

Nurse Call
Phone: 1-800-445-3720
Email: [email protected]
 
Voalte
Phone: 1-844-283-7110
Email: [email protected]
 
Excel Medical
Phone: 1-866-573-8807
Email: [email protected]

      203055r1

Technical Support Policy Update - 

Hillrom Branded Parts

In an effort to better serve our customers and maintain the high level of support you have come to expect from Baxter, we are transitioning to a fee-based technical support structure for customers not on a service agreement.

Beginning March 31, 2025, customers requesting technical support for Baxter's PSS and GSS portfolios (Beds, Stretchers, Lifts, Surgical tables, Lights, Booms) will need to have a contract with Baxter, be covered under warranty, or pay Baxter's current hourly rate. This change will allow us to continue providing timely and effective assistance while ensuring that our resources are allocated efficiently.

 

Frequently Asked Questions

Have questions? Visit our FAQ page for answers to all your questions.

View the FAQs

 

Report Adverse Events

Phone: 1-866-888-2472

Email: [email protected]

 

Report Product Complaints

Product Complaint Portal